Last updated: November 11, 2026
We want you to love your nails. If something isn’t right, here’s how we can help.
Returns
You may return unused standard-size sets in their original packaging within 14 days of delivery. Return shipping costs are paid by the customer. Once we receive and inspect the item, we’ll refund the item price to your original payment method.
Non-returnable items
- Custom-size and custom-design sets (made just for you)
- Nails that have been applied or worn, for hygiene reasons
- Gift cards and sale items marked as final sale
Damaged, defective or wrong item
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund — no need to return the item.
Sizing issues
If a nail or two doesn’t fit, message us! We can usually send replacement nails in a different size for a small fee.
Cancellations
Orders can be cancelled within 24 hours of purchase, before production starts.
Refund timing
Approved refunds are processed within 3–5 business days. Depending on your bank or PayPal, it may take a few more days to appear.
Questions? Contact us — we’re happy to help.